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When you sign up to one of our plans, we’ll be in touch to let you know which month you’re scheduled in for. Take a look at all the types of boiler, central heating, and emergency cover we offer. We apologise for the inconvenience the access issue caused. We have reported your comments regarding the service you received from our telephone operator which will be investigated by our performance manager. We take customer service very seriously and are sorry to hear you have been disappointed. Thank you for taking the time to provide feedback via Trustpilot.
Phoned corgi and they said they will try and get a plumber over to me asap, as now boiler switched off and mains water turned off. This was due to having to order replacement parts from our supplier. On tuesday the engineer comes to replace the valve but boiler still not working after new part installed. I found the gas engineers prompt, courteous, new what they were doing.
One week boiler repair
There is no call-out charge for your annual boiler service. If you've had boiler cover with us for more than 30 days, you can request a repair online. As well as unlimited callouts on all our plans, you also have the option of getting cover for your central heating, drains, plumbing and electrics. Thank you for taking the time to provide feedback. We take customer service and satisfaction very seriously and are sorry to hear that you have cancelled your policy.
We've had a look into your policy and can see we were able to put you in contact with the engineer. We're really sorry to hear about the delay you've experienced. Rate CORGI HomePlan for value and service, and compare CORGI HomePlan with other companies. The fact is that £19.98 is the price of the plan with drainage cover anyway; there is no reduction. I have previously commented positively about Corgi's Homeplan on this forum.
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Small emergency call out for leaking boiler dealt with amazingly quickly within about one hour after online notification. Engineer Joseph Le Hec contacted, attended and immediately advised what the problem was also took steps to effect a repair. He was most polite and helpful and a pleasure to have in the house a credit to Corgi. We're really sorry to hear you were unhappy with your recent experience surrounding your call out. We do try our best to assign an engineer to attend within 24 hours of the initial call to report a fault and, where possible, complete repairs within 5 days.
My elderly mother experienced a burst pipe on 15th dec. called corgi who came out but couldn’t fix it, promised to be back in the morning. Still leaking today the 19 th dec. spoke to someone on the phone and was told they’d call back but haven’t. Meanwhile she has water pouring everywhere.she pays a monthly fee to cover events like this to avoid the stress , but this company has created more stress for her. I took out this Maintenance contract in December 2013.
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He arrived as arranged and after a short discussion diagnosed the problem. A part was required which he did not have, but after a short phone call he went off to a local supplier to obtain the part. In less than an hour he had returned and completed the repair. Plumber called last Tuesday told us he needed a part and would be back by Friday or Saturday morning at the latest. It’s now 23.00 on Saturday night just chased them by telephone and they can’t even give an update. I am on medical treatment at home so can’t turn of the water supply.
This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. For i long time, i have tried to warn people about this lot.... This use the corgi name to dupe people into thinking they are someone they are not..... I also only noticed today, from the same leaflet, that I should have received a free carbon monoxide alarm for taking out the plan, which needless to say never materialised. I got myself transferred to contract terminations, where I was apologised to for the misleading logo and offered a free month's cover. Things got quite heated, but I ended up agreeing to continue the contract until it becomes due for renewal in October.
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I had this boiler cover for 18 month's thinking it would give me peace of mind. It would take to long to describe what happened but basically the service was appalling, 11 days with no water and heating. The calibre of the engineer that did turn out was very poor as he was out of his depth, at the end I had to pay a third party to sort the boiler problem. CORGI HomePlan’s boiler plans and 24/7 emergency helpline will give you peace of mind when it comes to the safety of your home. Whether it’s your boiler, plumbing, central heating or electrics – with CORGI HomePlan boiler cover you can relax knowing that if you have a problem, an engineer will be on hand to help.
Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
We're really sorry to hear about the delays you experienced when raising a claim. Really disappointed will cancel at the end of the contract waste of money stay clear. Faulty socket getting very hot smelling of burning tried to book on line not available, followed advice to call waited two hours with no answer gave up in the end and paid for a local electrician to repair. I had by then located leak and had my builder open ceiling up to expose leaking valve. Click here for details of all our complaints sections or view our propertycomplaints section here. We don't as a general policy investigate the solvency of companies mentioned , but there is a risk any company can struggle and it's rarely made public until it's too late .
We use dedicated people and clever technology to safeguard our platform. Providing boiler and home emergency services across the UK. Sorted out an engineer for us next day, which during the recent very cold weather when demand must have been sky-high, was absolutely wonderful as we had no heating. Unfortunately, as with all insurance providers in the UK, we are unable to cover faults caused by sludge, corrosion, scaling or debris. This is a main part of our T&C's and we try to make this as clear and transparent as possible.
I received a call from CORGI stating that the cost of my HomePlan would be rising £2 from £16.99 to £18.99 this month. As Corgi gave a 2 year fixed priced I knew that could not be true - I took out my plan in March 2011. When your service is due, an engineer will be in contact to fix a date and time that suits you. You could also choose to end your boiler cover with us when you move. Try one of our quick fixes before calling out a heating engineer.
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